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Customer Success Team Manager
SoftCo Ireland
Full-time
Fixed-term
Name
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Location
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Phone
Are you happy to undertake a 12-month fixed-term maternity-cover contract?
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Yes
No
How many years of line-management experience do you have managing Customer Success employees, including coaching and performance management?
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Less than 1 year
1–2 years
3–5 years
5+ Years
In what environment have you gained most of your Customer Success experience?
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B2B SaaS
Other B2B software or technology
Other B2B businesses
B2C businesses
No Customer Success experience
Have you used customer health, adoption and churn-risk data to set team priorities and ensure actions are followed through?
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Yes, across a team’s customer portfolio and my own customer accounts
Yes, across a team’s customer portfolio only
No, only for my own customer accounts
No direct experience
Have you owned the customer escalation process, coordinating actions across teams such as Support, Product and Delivery through to resolution?
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Yes, for both a team’s customer portfolio and my own accounts
Yes, for a team’s customer portfolio only
Yes, for my own customer accounts only
Supported escalations but did not own the process
No direct experience
Which best describes your involvement in upsell and cross-sell within an existing customer base? Select the highest level of responsibility you have held.
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Owned a revenue target for upsell and/or cross-sell
Led a CS team responsible for identifying and qualifying opportunities for Account Management or Sales
Personally identified and qualified opportunities for Account Management or Sales
No direct experience
What exposure do you have to accounts payable, finance automation or ERP environments?
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Direct experience in AP or finance automation software
Experience with ERP or other finance software
Experience working with finance teams as customers
No direct exposure
What is your earliest available start date?
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